Category Archives: Process Improvement

How to Create a Sustainable Shared Service

The motivation for shared services as a way to improve efficiency and effectiveness in global organizations is not new, but governing an expanding shared service often proves to be a difficult undertaking. Over time, as organizations grow and expand into new businesses and geographies, shared services can increase in size and complexity to a point […] continue reading >

A New Idea for Managing the Fund Development Process

Customer Relationship Management (CRM) systems are designed to typically manage an organization’s interactions with its customers or clients in support of sales and service-related processes. While nonprofits do not typically sell products or services, they do nurture relationships with individuals – donors, funders, or sponsors – in order to solicit contributions and commitments – donations, […] continue reading >